Refund and Cancellation Policy

  1. Cancellation of appointments booked on this Website or at Tenet location, can be done through this Website or through our call centre:

    Mobile No: +91 86880 86880

    E-mail: [email protected]

  2. Requests for cancellation and refund will be accepted only before the samples are collected in case of a home sample pickup and before the test/service is availed, in case of visits at Tenet locations. Subsequent to sample collection or test/ service having been availed, no requests for refund shall be entertained.
  3. Tenet may accept or deny any requests for refund and decide the quantum of refund at its sole discretion.
  4. Any refund requests accepted by Tenet shall be processed back via the original mode of payment and may take 15-20 days from the date of acceptance of request for refund.